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How do I track my order once it's entered the system?

What if my order is waiting for manager approval?

How do I make a change to my order?

How do I contact you if I have questions or concerns?

How do I register?

Why do I need to notify Corporate Graphics International of a change to my e-mail address?

How do I change “My Account” password?

Where can I view past order history?

How do I update my stored imprint information?

How do I place orders on behalf of other people that work in my department?

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How do I track my order once it's entered the system?      
For your convenience, an estimated delivery date will be provided at the time of checkout before your order is placed. You will also receive an email confirmation which contains the estimated ship date. After you have received your initial order confirmation, you also have the option of logging into the site at any time to check the status using the Order History/Status tab. Once your order has shipped from our facility, you will receive an email shipping confirmation which contains the carrier and tracking number.

What if my order is waiting for manager approval?   
Some sites will require manager approval before the order is processed. If you company's site is set up this way, once your order is placed you will receive an email stating that it has been sent for manager approval. At the same time the site's set approver will receive notice that an order is waiting. After the manager's decision has been made, you will receive an updated email to notify you if the order has been approved or declined.  If the order has been approved, you can log into the site and check the progress using the Order History/Status tab.

How do I make a change to my order?     
Once an order is submitted, you will not be able to make changes online. In most cases, the order will be cancelled and you will need to resubmit a new order online; contact customer service for assistance. Toll Free: 1-800-247- 2751.    (Additional Fees May Apply)

How do I contact you if I have questions or concerns?    
Corporate Graphics International customer service is available to answer any of your questions. Customer service can be reached at 1-800-247-2751 or by emailing customerservice@cgintl.com.

How do I register?    
Locate the “New User” box on the Login screen and complete the required fields for registration. Wait for your confirmation email stating your registration is successful before you attempt logging in.

Why do I need to notify Corporate Graphics International of a change to my e-mail address?  
All email addresses are validated and once registered will need to be updated via Corporate Graphics International personnel for security reasons.


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How do I change "My Account" password?  
Once logged into the site, click on the tab labeled "My Account" click on “Edit” next to your name and update your password as desired.

Where can I view past order history?        
Order History Status conveniently stores your historical data for ease of look-up and order tracking.

How do I update my stored imprint information?         
My Account features will allow you to modify your information. Click on “edit” next to your name and select the tab labeled “Text for Imprint Lines”. Be sure to save your changes once complete.

How do I place orders on behalf of other people that work in my department?     
Click on the My Account tab. This feature will allow you to order on behalf of others by selecting “Add a New User.” There will be a box located at the top of the screen labeled “Order For”. Once you have created more than one user, you can select which user you would like to order for.



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